FAQ
FAQs
USPS® Coronavirus Updates: Expected Delivery Changes
USPS products and packages may require more time to be delivered due to limited transportation availability as a result of the ongoing COVID-19 impacts.
What are hte care instructions?
- Wash inside out with cold water and like colors on a gentle cycle.
- Tumble dry low or hang to dry.
- Avoid bleach and do not dry clean.
What forms of payment are accept?
All major credit cards: Visa, MasterCard and American Express. Your transaction is secure and we do not store your payment info.
Ceramic Items:
Will be shipped separately from your order.
How long until arrival?
Standard shipping in the United States, 7-10 business days. Most are received within 10 days of ordering. International orders, 3+ weeks, depending on the location and customs. Tracking for international orders will not update once the outside of the US, but the order is still on its way.
Shipping times:
Standard US: 7 to 10 business days
Expedited US: 3 to 5 business days
Overnight US: 1 to 2 business days
Order cut off time is 1pm EST Monday-Friday.
Holiday Shipping: Orders will take 10 - 15 business days to ship.
What's the shipping method?
We support the United States First Class or Priority Mail and USPS First Class International Mail.
Will you send tracking?
Yes! Tracking will be sent via email except for International shipments. A shipping confirmation is sent once he order has been processed and shipped.
RETURNS & EXCHANGES
What is your return policy?
If we made a mistake, let us know 15 days after your purchase and we will fix the order. Email andrea@gullahrenaissance.com
We do not issue refunds on orders that have completed payment and have been shipped.
Can I cancel/modify my order?
Orders are processed as soon as they are entered in our system. If you have issues, send us an email we will try to help.